Frequently Asked Questions

How much room do I need?
Depending on the package you have chosen, most of our equipment can fit into a space measuring 6m x3m. A standard backyard or carport/garage would be more than enough. A larger space will be required if you have added a jumping castle to your package.

What is the age limit for the equipment?
We recommend 6 months up to 5 years of age.  Adult supervision is required, at all times, when equipment is in use.

What happens in case of wet weather? 
Our equipment is water resistant, but not water proof and therefore it can not be left out in the rain. The equipment is not to be used outdoors in wet conditions, as will become slippery and unsafe.  We provide a marquee to cover the equipment, and provided the rain is not entering sideways, the equipment is safe to use.

Do you have insurance?
Yes we have $10 million public and product liability insurance. A copy of our insurance is available upon request.

Do you charge for delivery? 
As we would like to service our local area, we provide free delivery to addresses within a 15km radius of our premises located at Mt Kuring-gai.  Other areas can be serviced but will incur a travel fee. Contact us for further details on your area.

Who sets up the equipment?
Moving Bodies will arrive at your venue and set up your complete party package. Depending on your package, set up would generally take place an hour prior to your party start time. Please note – You will be required to sign a disclaimer document prior to commencement of your party. You can view this disclaimer HERE.

How is the equipment cleaned?
Health and safety of both yourself and your children is our priority, therefore we ensure the equipment is cleaned both before and after use. We use non toxic/non chemical based cleaners.

We ask for your assistance to ensure that NO FOOD OR DRINK is taken onto the equipment. However, we understand that accidents can happen, so please ensure that any incidents are cleaned immediately.  We also request that any incidents be reported to the Moving Bodies staff at the time your equipment is packed away/collected, so that we can ensure we also thoroughly clean the area if need be.

TERMS AND CONDITIONS

It is the responsibility of the person who is hiring any soft play equipment from Tumbling Tigers to ensure that all possible steps are taken to avoid injury or possible damage to the equipment. Please ensure that the following Safety Instructions are followed:

The equipment is designed for use by children under 5 years of age. You must ensure no one over this age uses the equipment.  You are to ensure that the equipment is kept in a clean condition.  Ball Pit –  We understand that some may get lost.  However if there seems to be a large number (ie more than 20) missing then you will be charged a $15 replacement fee per 25 balls.
In the event of damage to the Soft Play equipment hired, Tumbling Tigers will elect whether the hirer must pay an amount equal to –
a. Cost of replacing damaged equipment.
b. Cost of repairing damaged equipment.
No food or drinks or chewing gum to be allowed on or near the equipment which will avoid choking and mess .  You are advised that if there is excessive mess on the equipment then an additional cleaning fee of $60 will be charged. Whilst we are happy to perform routine cleaning, additional cleaning takes more time and will be charged accordingly.
All shoes, glasses, jewellery, badges MUST be removed before using the equipment..
Do not allow any substances to come into contact with the equipment.  This includes face paint, bubbles, liquids, etc.
No smoking or animals near the equipment.
A responsible adult must supervise the equipment at all times and ensure that it is being used within the parameters explained by one of the Tumbling Tigers staff upon delivery.
Tumbling Tigers will not be held liable in the event that there is an accident causing personal injury, death or property damage from hirer using Soft Play equipment in the appropriate manner as outlined when delivered.
Always ensure that the ball pit is not overcrowded, and limit numbers according to the age and size of children using it. Try to avoid large and small children from using it at the same time.
Please discourage children from running onto the equipment as this poses a potential risk for them to run into each other or to trip on the matting.  Tumbling Tigers are NOT to be held liable for any injury incurred whilst using the equipment.
Please do not allow the equipment to sit in the sun as it will become hot to touch.  Do not allow children to play on hot equipment.  You will ensure adequate shade and sun safe measures are taken to minimise the risk of heat related illness and/or sunburn. Gazebo’s available on request.
Ensure that no children who are presenting signs of illness or infection are using the equipment as this may encourage the spread of germs. Tumbling Tigers will not be held liable if your child or guests become ill during the period of utilising Tumbling Tigers equipment.
Do not allow anyone to be on the equipment until it is completely set up.  Once it is being disassembled again ensure it is not used as it may be dangerous.
No pets, toys or sharp instruments to be allowed on or near the equipment.
You will ensure that children do not wear shoes or have items in their pockets whilst using the equipment.
Plan so that an area of 2 metres (6 feet) around the area is completely clear. Tumbling Tigers staff member will assess area on arrival & discuss further if there are safety concerns.
A $50 Non-Refundable deposit is required once booking has been made & invoice issued. The hirer will then have 14 days out from the event date to pay the remaining amount.
In the event of unsuitable weather after the delivery has been completed, the full fee will still be payable for services provided.
Cancellation terms apply once a booking has been accepted, either verbally or in writing, and take preference over any such terms in client’s standard terms.  If the party is cancelled within 7 days of hire, then the all money except the $50.00 non-refundable deposit & a $60.00 admin fee, will be forfeited.  Cancellations in excess of 7 days prior to the event will be issued a credit for the amount of the booking fee and may be used to re-book within a period of 6 months after the initial booking date.
Tumbling Tigers will only operate within accepted standards of Health & Safety and our staff on site reserve the right to refuse to provide services that contravene those standards or the terms of our insurance.
All Soft Play equipment supplied for hire whether individual items or packaged will remain the exclusive property of Tumbling Tigers and the hirer at no stage will lend, sell or sublet any Soft Play equipment supplied for hire.